We respond to standard inquiries within 24 hours. In the event of disruptions in your analytics environment, we will contact you within 2 hours – even on weekends, if your SLA provides for this.

You can reach us by email at info@zrokia.com or by phone at 0678 2471516. For existing customers, there is also a protected customer area with a ticket system and knowledge base.

Yes, we offer three levels: Basic with a response time of 24 hours, Professional with 8 hours, and Enterprise with 30 minutes. The levels also differ in the scope of remote support hours and the number of contact persons.

For Enterprise customers, we immediately start a diagnosis and work on a solution in parallel. In most cases, we deliver a workaround or an update within 4 hours. This is followed by a root cause analysis with a report.

We are happy to visit you for setting up your platform or for workshops on machine learning models. We plan on-site appointments individually and particularly recommend them for integration into existing system landscapes.

Our FAQ page covers topics such as data connectivity, GDPR-compliant processing, and model update cycles. If you cannot find an answer there, write to us – we regularly update the FAQ.